Taming the Unpredictable

Taming the Unpredictable

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Taming the Unpredictable Real World Adaptive Case Management: Case Studies and Practical Guidance qThe most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity.q Peter F Drucker The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. qTaming the Unpredictableq presents the logical starting point for understanding how to take advantage of ACM. This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation. In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.The key customer information collection touchpoints (listening posts) were also identified. ... the greatest customer service inefficiencies in order to improve on responsiveness and, ultimately, profitability through ... to manage and maintain templates, business processes, version control, action lists, business improvement projects, etc. ... ACHIEVEMENT. AWARDS. GRouP. (PTY). LTD, . SOUTH. AFRICA.

Title:Taming the Unpredictable
Author: Keith D. Swenson, Nathaniel Palmer, Bruce Silver
Publisher:Future Strategies Inc. - 2011

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