Protecting Counter and Interviewing Staff from Client Aggression
They should make full use of the interviewing and other customer service skills taught them during induction and in-service ... Thus, a relaxed and cooperative taxpayer will interpret much that follows, for example, decor of interview room, anbsp;...
| Title | : | Protecting Counter and Interviewing Staff from Client Aggression |
| Author | : | Bruce Swanton, Daryl Webber |
| Publisher | : | - 1990 |
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