Automotive Steering and Suspension

Automotive Steering and Suspension

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Automotive Steering and Suspension, published as part of the CDX Master Automotive Technician Series, arms students with the basic knowledge and skills they need to accomplish a variety of tasks in the shop. Taking a a€œstrategy-based diagnosticsa€ approach, this book helps students master technical trouble-shooting in order to address the problem correctly on the first attempt.The service advisor also serves as a liaison between the customer and the technician who is working on the vehicle. A service advisor or consultant may advance to become a service manager. In smaller shops, a technician may perform these duties. When the customer brings his or her vehicle in for service, the service advisor or technician should ask for more information than just the customer concern. It is important to let the customer speak while you use active listening skills toanbsp;...

Title:Automotive Steering and Suspension
Author: John Kershaw, Kirk VanGelder
Publisher:Jones & Bartlett Learning - 2017-05-05

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